Support & Maintenance

Simplifying support to help resolve problems faster

Support

Problems arise for all manner of reasons. At 604media, we are equipped with experienced and knowledgable people who have seen and resolved thousands upon thousands of technical issues surrounding SugarCRM, data integration, multi-system implementation, and server hardware infrastructure and architecture. In our own work, we can anticipate problems early and take corrective measures - but a lot of the support that we do tends to be on work initially done by other individuals or companies. We have seen first hand what happens when a company does not have the experience to support their work and the frustration and stress that is caused to you, the client. At 604media, we are committed to providing an environment and relationship which is as stress and frustration free as possible - so whether you are our client from the beginning, or are bringing a bag of technical problems from somewhere else - take a deep breath and relax, we've got your back!

Support
Maintenance

Maintenance

Software manufacturers release updates and security patches on a fairly regular basis. When you are working with a customized system however, it is not just a case of clicking the "update" button as that has the potential to break functionality across the board. At 604media, we can advise you on which updates are necessary versus which updates are optional - we can also assist with the update process to ensure that none of the functionality of your customized system is compromised during the update procedure.

Start with a free quote & Proof of Concept (POC) today!

We would be happy to set up a call to have a chat and get a feeling for your business needs, as well as to offer some free advice as to how we can help you grow your business through the use of SugarCRM. What's more? We can actually demonstrate a customized SugarCRM as a Proof of Concept as to how your customized SugarCRM install would work!